Merchandise Return Policy

Your satisfaction is important to us. If you are not satisfied with any item, please call within 30 days for a return authorization number. Refunds/exchanges do not include shipping and handling, except on merchandise that was damaged upon arrival.

Items Shipped From Doggies of the World:
All returns and exchanges require a return authorization number. If you need to return merchandise, either call us at 1-877-922-DOGS or email us at customerservice@doggiesoftheworld.com. After you have your authorization number, write the return authorization number on the shipping label that is printed on the back of your packing slip. Follow the directions on back of the packing slip and use the pre-printed shipping label, sending your return via UPS or Insured Mail to the address on the shipping label.

Items Shipped Directly From The Manufacturer:
Drop shipped items (which are noted on the packing list) must be returned directly to the manufacturer. Please call 1-877-922-DOGS for a return authorization number and specific instructions including the proper shipping address.

Restrictions:
We regret that personalized items, books and videos cannot be returned unless there is a defect in workmanship.

Customer Service:

Our customer service hours are:
       Monday - Friday from 9:00 am - 6:00 pm EST
       Saturday - 9:00 am - 1:00 pm EST
       Sunday - 12 noon - 5:00 pm EST
You can reach us at:
       (239) 304-1588 or 1(877) 922-DOGS
       or email us at: customerservice@doggiesoftheworld.com

All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears damaged at the time of delivery, you have the right to refuse it. If you discover the damage after opening the box, do not dispose of original shipping cartons or the damaged merchandise as examination by the carrier’s inspectors may be necessary.

UPS Shipments: Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and then contact Doggies Of The World by phone or email.

USPS Shipments: If a Parcel Post package arrives damaged, have a local postal clerk verify the damage, then notify us.

Motor Freight Shipments: In a Motor Freight truck shipment, note any visible damage on the Bill of Lading and notify the carrier immediately. Then contact Doggies Of The World as outlined above.

Security

DoggiesoftheWorld.com is committed to maintaining your security. Every time an order is placed or account information is accessed, it is done through a secure server that encrypts all information.

Furthermore, all of the customer data we collect is protected against unauthorized access and use at all times. The secure server software we utilize incorporates a state-of-the-art security protocol: Secure Sockets Layer (SSL). SSL is used to encode all information, including credit card numbers, passwords, names, etc. This highly secure encryption makes it virtually impossible for anyone to ever see your information.

In order to confidently communicate and transact business on the Internet, businesses and individuals must be able to identify who they are dealing with, and assure themselves that information exchanged online is safe from interception and alteration. In order to achieve this level of security, DoggiesoftheWorld.com also employs the use of digital certificates. Our Certificate Authority, GoDaddy, helps to establish the trust needed to make e-commerce work for every transaction, every communication, every time.